Typically getting your email domain authenticated is a smooth process. We provide an email of CNAME values that need to be entered into your domain DNS records. Once they have been entered we verify they are correct and we are good to go!

Occasionally the records don't verify even when they are entered correctly. The most common cause is because your domain host is appending something automatically to the end of the CNAME values causing the values to appear differently than they should.

For example, GoDaddy and DigitalOcean append your domain name automatically onto the end of all CNAME values.

So the CNAME value em789.yourdomain.com becomes em789.yourdomain.com.yourdomain.com which becomes incorrect.

In such cases you'd enter just the root value of the CNAME and leave everything else the same.

For example instead of em789.yourdomain.com you'd enter em789
instead of s1._domainkey.yourdomain.com  you'd enter s1._domainkey
instead of s2._domainkey.yourdomain.com you'd enter s2._domainkey

All the corresponding values to those CNAME entries would remain the same.

If you have done that and it is still not verifying please contact us directly and we will work together to get it fixed as quickly as possible.

Did this answer your question?